RECEIPT OF GOODS
1 The goods can be ordered using the 4Party representative store, SmartPOST or Omniva parcel machine or to the address indicated by the customer using the courier service.
1.1 The Seller reserves the right to change the delivery methods if necessary
2. Receipt of the goods from the representative store.
2.1. The goods will be delivered in the 4Party representative store during the store's opening hours.
2.2 Goods purchased from the e-store will arrive after the sales contract enters into force
2.3 The Goods will be issued to the Customer upon presentation of an identity document (ID card, passport, driving license) and order number. In the absence of an identity document, the Seller may not issue the Goods.
2.4 Upon receipt of the goods in the 4Party representative store, the delivery fee will not be added to the amount.
2.5 If the customer does not pick up the goods within 14 calendar days, the seller considers that the customer has canceled the order and the seller returns the purchase amount to the customer immediately, but not later than within 14 calendar days to the same current account.
3 Receipt of goods from the parcel machine
3.1 Upon delivery of the goods to the SmartPOST or Omniva parcel machine chosen by the customer, the delivery fee will be added to the price of the goods depending on the location of the buyer and the method of delivery. The delivery fee is displayed when ordering.
3.2 The purchased goods will arrive at the parcel machine within three working days after the purchase.
3.3 The Seller is not responsible for the delay in delivery of the Products if the Products have been handed over to the logistics partners on time, but the delay in delivery is due to circumstances beyond the Seller's control or foreseeable.
3.4 The customer is notified of the arrival of the goods at the parcel machine by an SMS message, which contains a unique door code for opening the parcel machine door.
3.5 The seller is not liable for the damage caused to the customer if, for reasons beyond the seller's control, third parties have received a unique code of the parcel machine and the goods have been received on the basis thereof.
3.6 If the customer has not received the goods from the parcel machine after the deposit period, the seller considers that the customer has canceled the order and the seller returns the purchase amount (excluding delivery costs) immediately, but not later than within 14 calendar days to the same current account .
3.7 The Seller reserves the right to deduct the reasonable costs incurred by the Seller for processing the order.
4.Receipt of goods by courier
4.1 When choosing a COURIER for delivery of the Goods, a delivery fee will be added to the price of the goods, the amount of which depends on the location of the buyer and will be displayed when placing the order.
4.2 Purchased Goods will be delivered to the place no later than on the third working day between 9:00 and 21:00, taking into account the purchase. The exact time of delivery of the goods is agreed upon by the courier with the customer in advance by telephone.
4.3 The Customer must ensure receipt of the Goods at the agreed time and address. If the customer is not available at the time of arrival of the Goods, the courier will make one additional attempt to deliver the Goods. If both attempts to deliver the Goods to the customer fail, the seller considers that the customer has canceled the order and returns the purchase amount (excluding delivery costs) to the customer immediately, but not later than within 14 calendar days to the same current account.
4.4 The seller has the right to refuse to refund the purchase amount in the case of perishable goods (eg inflated balloons).
5. Control of goods
5.1 Upon receipt of the Goods, the Customer must check its condition. In case of defects, the seller must be informed immediately at firstname.lastname@example.org. If possible, take pictures of problematic goods.
5.2 If the Customer discovers upon receipt of the Goods that the wrong or defective Goods have been sent to him or the Goods do not reach the Customer in good condition, the Seller's customer service must be notified immediately.
5.3 If the Customer has damaged the packaging due to negligence, ie the product packaging could be opened without damaging it, the Seller has the right to demand compensation for the damage caused when returning the goods.
5.4 The Seller is responsible for the Goods purchased by the Customer during its transportation. From the moment of receipt of the Goods, the risk of damage or loss of the Goods passes to the Customer.